Terms, refunds and privacy

Last updated October 2026

These terms apply to all orders placed on artnihaze.eonite.xyz. By placing an order, you agree to be bound by them. Nothing in these terms limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394) or any other Philippine law.

Our notebooks

Every order is made to order. Printed colors can look slightly different from your screen.

Ordering and payment

Payments are sent to our GCash account. You may pay through GCash, or through any bank or digital wallet app that can transfer funds accordingly. Your order will be processed once your payment has been verified.

All prices are in Philippine pesos. The shipping fee will be shown at checkout. If you wish to only pay the exact shipping amount, contact us. Each order may include up to 5 notebooks. Please message us if you wish to order more.

Production and shipping

Production takes 3 to 5 days after your payment has been verified, and up to 7 days when we receive many orders. Orders are shipped through J&T Express. Once your order is in transit, you will receive an email containing your J&T Express tracking number. Delivery time depends on J&T Express and your location. You may follow your order at any time using your order code on the tracking page.

Cancellations

You may cancel your order for a full refund (bank transfer fees apply for non-Gcash) before its status changes to “In production”. Refer to the tracking page for your order status. Once production has started, the order can no longer be cancelled or refunded as the notebooks are printed specifically for you.

Damaged, defective or wrong items

Every notebook is checked and packed carefully before it is handed to J&T Express. Once the parcel is handed over, it is in the care of J&T Express. We are not responsible for damage, loss or delay that happens during shipping. If your parcel arrives damaged, file a claim directly with J&T Express and let us know. We will provide the order details and proof of shipment you need for the claim.

For printing or production errors, or if you received the wrong item, an unboxing video is highly appreciated. The video must be continuous, starting with the sealed parcel and showing the shipping label. Contact us within 3 days of the delivery date shown on J&T Express tracking, and send the video together with clear photos. Claims without an unboxing video will not be accepted. Once your claim is verified, we will decide the remedy. Shipping fees are not refundable.

The following are not covered: slight color differences between your screen and the print, minor variations in cutting, trimming or placement, wear, marks or damage after delivery, and change of mind.

Lost parcels

Parcels lost in transit are covered by J&T Express, not by us. If your parcel does not arrive, contact us within 5 days after your order has been shipped, and we will provide the shipping details you need to file a claim with J&T Express. We are not liable for lost parcels, but we will help you follow up. Please contact us if you have any concerns, we can only help with problems we know about.

Address problems

Double check your address and mobile number before you submit your order. We are not liable for any wrong or incomplete address or information. If we notice an error before shipping, we will reach out to you through the platform and username or email used on your order, and hold your order for 3 days while we wait for your response.

If we do not hear back, your order will be cancelled and your payment will be kept for 30 days from the date of cancellation. Contact us within those 30 days to receive your refund, minus any shipping fees already charged to us by J&T Express and any transfer fees for payment methods other than GCash. Refunds not claimed within 30 days will no longer be processed.

If your parcel has already shipped and is delivered to the wrong address, or cannot be delivered because of incorrect or incomplete information, we will not remake, replace or refund the order. If J&T Express returns the parcel to us, we will resend it once you pay the return shipping fee charged and the new shipping fee. Parcels not claimed for resending within 30 days of the return will not be resent, and no refund will be given.

Refunds

Refund transfer fees apply for non-GCash method.

Contact us

Email artnihaze@gmail.com or artnihaze@eonite.xyz. You may also message us at @artnihaze on Instagram, TikTok or Threads.

Privacy

What we collect. Your name, email, mobile number, delivery address, the platform and username you gave us, and your payment screenshot and reference number.

Why. To prepare, ship and track your order, and to email strictly for your order only. We do not sell your information or use it for advertising.

Who handles it. J&T Express receives your name, address and mobile number to deliver your parcel.

How long we keep it. Your personal details are deleted after 30 days once your order is finished. To have your details deleted sooner, contact us.

Changes

We may update these terms. The version on this page when you place your order applies to that order.